At SendUg, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you use our Email and SMS Marketing platform.
By using SendUg, you agree to the practices described in this policy.
We may collect the following types of information:
Personal information such as name, email address, phone number, and business details when you create an account
Contact data uploaded by users for email and SMS campaigns
Usage data including login activity, campaign statistics, and system logs
Payment and billing information when you subscribe to a paid plan.
We use the collected information to:
Provide and maintain the SendUg platform
Process registrations, subscriptions, and payments
Enable email and SMS campaign delivery
Improve platform performance and user experience
Communicate important service updates and notifications
Ensure compliance with legal and regulatory requirements
SendUg acts as a data processor for customer-uploaded contacts and campaign content.
You retain full ownership of your contact lists and campaign data
We do not sell, share, or use customer contact data for marketing purposes
Campaign content is processed only to deliver emails and SMS messages
You are responsible for ensuring that your recipients have consented to receive communications.
We may share data only with trusted third-party service providers strictly for operational purposes, including:
Email delivery services (such as SMTP providers)
SMS gateway providers
Payment processors
Hosting and infrastructure providers
These providers are required to protect your data and use it only for authorized purposes.
We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse. These include secure servers, access controls, and monitoring systems.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
SendUg may use cookies and similar technologies to:
Maintain user sessions
Improve website performance
Analyze usage trends
You can control cookie settings through your browser.
We retain personal data only for as long as necessary to provide our services or comply with legal obligations. Users may delete their accounts, after which associated data will be removed in accordance with our retention policies.
You have the right to:
Access your personal data
Update or correct inaccurate information
Request deletion of your account and personal data
Contact us regarding privacy concerns
Requests can be made using the contact details below.
SendUg operates in compliance with applicable data protection and communications regulations in Uganda. Users are required to comply with anti-spam laws and ensure lawful use of the platform.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
Email: support@sendug.com
Website: https://sendug.com
Effective Date: January 2026